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Repair – Care – Trust
Kivensilmänkuja 2, 00920 Helsinki
asiakaspalvelu@reiluphonefix.fi
+358 40 587 3888
Repair – Care – Trust
Kivensilmänkuja 2, 00920 Helsinki
asiakaspalvelu@reiluphonefix.fi
+358 40 587 3888
Last updated: 19 August 2026
Reilu PhoneFix respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Reilu PhoneFix collects, uses, stores and protects personal information when you visit our website, contact us, book an appointment, request a repair, purchase a service, or otherwise interact with us.
Reilu PhoneFix processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish data-protection legislation.
1. Data Controller
Reilu PhoneFix
Business ID (Y-tunnus): 3613319-8
Business address: Kivensilmankuja 2, Helsinki, Finland
Email: support@reiluphonefix.fi
Telephone: +358 40 587 3888
Website: https://reiluphonefix.fi
For questions concerning the processing of your personal data, please contact us using the details above.
2. Personal Data We May Collect
Depending on how you interact with Reilu PhoneFix, we may collect:
Customer and contact information
* Name
* Telephone number
* Email address
* Address, where necessary
* Information provided in messages or enquiries
Repair-related information
When you request a repair, we may record information necessary to identify and service your device, including:
* Device manufacturer and model
* Serial number
* IMEI or other device identifier, where necessary
* Reported fault and repair description
* Diagnostic information
* Parts replaced or installed
* Repair history
* Warranty information
* Photographs of the device or its physical condition, where necessary
Payment and transaction information
We may process information relating to:
* Services purchased
* Prices
* Invoices
* Payment status
* Transaction or reference information
Payments may be processed through SumUp. Reilu PhoneFix does not intentionally store complete payment-card details when payment is handled by an external payment provider.
3. Communication With Customers
Customers may communicate with Reilu PhoneFix through:
* Telephone calls
* Facebook Messenger
* Instagram messages
* Website contact forms, where applicable
* Other communication channels provided by Reilu PhoneFix
We may use information received through these channels to:
* Answer enquiries
* Provide quotations
* Arrange appointments
* Discuss repair requirements
* Provide repair-status updates
* Handle warranty matters
* Respond to complaints
* Provide customer service
Third-party communication platforms such as WhatsApp, Facebook and Instagram may independently process personal data according to their own privacy policies.
Telephone calls
Telephone calls may be used for customer enquiries, quotations, appointment arrangements, repair updates, warranty matters and other service-related communication.
Reilu PhoneFix does not intentionally record telephone calls unless this is separately communicated to the customer and there is an appropriate lawful basis for doing so.
4. Repair and Device Information
Because Reilu PhoneFix provides mobile-phone repair services, certain information about a customer’s device may be processed as part of the repair.
This may include:
* Device model
* Serial number
* IMEI
* Diagnostic information
* Repair information
* Device condition
* Photographs of the device
This information is used only where reasonably necessary for repair, diagnostics, device identification, warranty, customer service, invoicing or legitimate business purposes.
Access to personal content on a device
Customers should back up their device before submitting it for repair.
Reilu PhoneFix does not intentionally access, copy, view or retain personal content, such as photographs, messages, contacts or documents, unless access is necessary for an agreed repair, diagnostic or testing procedure.
Where access to a device is necessary, Reilu PhoneFix aims to limit access to the minimum information required to perform the service.
Customers should not provide passwords, passcodes or account credentials unless they are genuinely required for an agreed repair or testing procedure.
Reilu PhoneFix does not intentionally retain customer passwords or authentication credentials after they are no longer required.
5. Appointment Booking
Reilu PhoneFix uses Reservio for appointment booking.
Customers can book services through:
Reilu PhoneFix – Reservio Booking
Depending on the booking, information may include:
* Name
* Telephone number
* Email address
* Selected repair/service
* Appointment date and time
* Customer comments or information provided during booking
The information is used to manage appointments, provide the requested service, communicate with customers and maintain necessary business records.
Reservio may process personal data according to its own privacy policy and terms.
6. Google Workspace
Reilu PhoneFix uses Google Workspace for business email and related business services.
Customer information may therefore be processed through Google Workspace when necessary for:
* Customer communication
* Quotations
* Repair documentation
* Appointment management
* Invoicing
* Customer-service records
* Other legitimate business activities
Google may process personal data according to its applicable terms and privacy documentation.
7. Facebook and Instagram
Reilu PhoneFix may receive customer enquiries through Facebook Messenger and Instagram messages.
Information provided through these platforms may be used to:
* Respond to enquiries
* Provide service information
* Provide quotations
* Arrange repairs or appointments
* Communicate with customers
Facebook/Instagram may independently process personal data according to their own privacy policies and terms.
Customers should avoid sending passwords, payment-card details or unnecessary sensitive personal information through social media.
8. WhatsApp
Customers may contact Reilu PhoneFix through WhatsApp using:
+358 40 587 3888
Information received through WhatsApp may be used for customer communication, repair enquiries, appointment arrangements, quotations, repair updates and customer service.
WhatsApp/Meta may independently process personal data according to their applicable privacy terms.
Customers should avoid sending unnecessary sensitive personal information through WhatsApp.
9. Website and Cookies
Our website may use cookies and similar technologies.
Cookies may be used for:
* Essential website functionality
* Website preferences
* Analytics
* Website performance
* Understanding website usage
* Marketing, where applicable
Where required by law, non-essential cookies will only be used after obtaining the appropriate consent.
10. Purposes and Legal Bases for Processing
Reilu PhoneFix may process personal data for the following purposes:
Providing repair services
To receive repair requests, identify devices, perform repairs, communicate with customers and provide warranty/service support.
Legal basis: Performance of a contract or taking steps at the customer’s request before entering into a contract.
Customer communication
To respond to enquiries, provide quotations, arrange appointments and provide repair updates.
Legal basis: Contractual necessity and/or legitimate interest.
Payments and accounting
To process payments, issue invoices, maintain accounting records and comply with financial legislation.
Legal basis: Contract and legal obligation.
Warranty and complaints
To manage warranty claims, complaints, repair disputes and service verification.
Legal basis: Contract, legitimate interest and/or legal obligation.
Website security and operation
To operate the website, protect against abuse and maintain website security.
Legal basis: Legitimate interest and, where applicable, consent.
Marketing
Where permitted by law and where the necessary consent or other lawful basis exists, Reilu PhoneFix may send information about services, offers and promotions.
You may unsubscribe from marketing communications at any time.
Legal basis: Consent and/or another lawful basis permitted by applicable law.
11. Sharing Personal Data
Reilu PhoneFix does not sell customer personal data.
Personal information may be shared where necessary with:
* SumUp and other payment-service providers
* Reservio for appointment booking
* Google Workspace/Google services
* Website and hosting providers
* IT service providers
* Accounting/bookkeeping providers
* Delivery or logistics providers
* Communication and messaging platforms
* Authorities where legally required
* Professional advisers where necessary
Only information reasonably necessary for the relevant purpose should be disclosed.
12. International Data Transfers
Some service providers used by Reilu PhoneFix may process personal data outside Finland or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, appropriate safeguards required by applicable data-protection legislation will be used where applicable.
13. Data Retention
Reilu PhoneFix retains personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.
Different information may therefore be retained for different periods.
For example:
* Repair records may be retained for customer service, warranty and dispute-resolution purposes.
* Accounting and invoice information may be retained for the period required by Finnish accounting and tax legislation.
* Customer communications may be retained for as long as reasonably necessary to handle the matter and protect legitimate business interests.
* Marketing information is retained until consent is withdrawn or the information is no longer required.
* Website and analytics information may be retained according to the relevant service and cookie settings.
When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of.
14. Data Security
Reilu PhoneFix takes reasonable technical and organisational measures to protect personal data against:
* Unauthorised access
* Accidental loss
* Destruction
* Unauthorised disclosure
* Unlawful processing
* Other security threats
Access to customer information is limited to persons who need the information for legitimate business purposes.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
15. Your GDPR Rights
Depending on the circumstances, you have the right to:
Access
Request information about the personal data we hold about you and obtain a copy.
Rectification
Request correction of inaccurate or incomplete personal data.
Erasure
Request deletion of your personal data where there is no lawful reason for continued processing.
This right may be limited where we are legally required to retain information.
Restriction
Request restriction of processing in certain circumstances.
Objection
Object to certain processing based on legitimate interests.
You have an unconditional right to object to the processing of your personal data for direct marketing.
Data portability
Where applicable, request personal data you have provided to us in a structured, commonly used and machine-readable format.
Withdrawal of consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
16. Exercising Your Rights
To exercise your GDPR rights, contact:
Reilu PhoneFix
Email: support@reiluphonefix.fi
Telephone: +358 40 587 3888
We may request sufficient information to verify your identity before processing a request.
17. Right to Lodge a Complaint
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data-protection supervisory authority.
In Finland, the supervisory authority is the:
Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto)
18. Children’s Privacy
Our repair services are primarily intended for customers who are legally able to enter into service agreements.
We do not knowingly collect unnecessary personal information from children.
19. Changes to This Privacy Policy
Reilu PhoneFix may update this Privacy Policy when necessary due to:
* Changes in our services
* Changes in technology
* Changes in third-party services
* Changes in applicable legislation
* Changes in our data-processing practices
The latest version will be published on our website.
Last updated: 19 August 2026
20. Contact
Reilu PhoneFix
Business ID: 3613319-8
Kivensilmankuja 2
Helsinki, Finland
Email: support@reiluphonefix.fi
Phone / WhatsApp: +358 40 587 3888
Website: https://reiluphonefix.fi
Booking: reilu-phonefix.reservio.com