Reilu PhoneFix – Käyttöehdot ja korjausehdot

Voimassa alkaen: 19. elokuuta 2026

1. Yleistä

Nämä käyttö- ja korjausehdot koskevat korjausta, huoltoa, vianmääritystä ja

Reilu PhoneFix:n tarjoamat varaosapalvelut matkapuhelimille, tableteille ja muille laitteille

yhteensopivat elektroniset laitteet.

Ne koskevat myös Reilu PhoneFix-verkkosivuston käyttöä, ajanvarauspalveluita ja

muut Reilu PhoneFix:n tarjoamat palvelut.

Reilu PhoneFix noudattaa voimassa olevaa suomalaista kuluttajansuojalainsäädäntöä

ja muiden soveltuvien lakien.

Mikään näissä ehdoissa ei rajoita pakottavia lakisääteisiä oikeuksia, jotka kuluttajille myönnetään sovellettavan

laki.

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2. Yrityksen tiedot

Reilu PhoneFix

Y-tunnus: 3613319-8

Kivensilmankuja 2

Helsinki, Suomi

Sähköposti: support@reiluphonefix.fi

Puhelin / WhatsApp: +358 40 587 3888

Verkkosivusto: https://reiluphonefix.fi

Varaus: https://reilu-phonefix.reservio.com

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3. Palvelut

Reilu PhoneFix tarjoaa muun muassa seuraavia palveluita:

* Näytön vaihto

* Akun vaihto

* Latausportin korjaus ja puhdistus

* Mikrofonin korjaus

* Kaiuttimen korjaus

* Kameran korjaus

* Takalasin ja takakannen vaihto

* Rungon/kotelon vaihto

* Ohjelmisto- ja diagnostiikkapalvelut

* Komponentin vaihto

* Vianmääritys

* Muut laitekohtaiset korjaus- ja huoltopalvelut

Korjauksen tarkka laajuus riippuu asiakkaan laitteesta, ilmoitetusta viasta ja valitusta

varaosat ja sovittu työ.

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4. Ajanvaraukset Asiakkaat voivat varata ajan Reilu PhoneFix-varausjärjestelmän kautta.

Reilu PhoneFix käyttää Reservio-palvelua tapaamisten hallintaan.

Varaussivu:

https://reilu-phonefix.reservio.com

Tehdessään varauksen asiakas voi antaa:

* Nimi

* Puhelinnumero

* Sähköpostiosoite

* Laitteen tiedot

* Valittu palvelu

* Pyydetty vastaanottoaika

* Lisätietoja viasta

Varattu aika ei automaattisesti sisällä lisätyötä tai varaosia, jotka olivat

ei sisälly valittuun palveluun.

Mikäli tarkastuksen yhteydessä havaitaan lisätyötä, Reilu PhoneFix ilmoittaa asiasta asiakkaalle ennen

lisätyön suorittaminen aina kun se on kohtuuden mukaan mahdollista.

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5. Hinnoittelu

Reilu PhoneFix:n tavoitteena on tarjota asiakkaille selkeät hintatiedot ennen töiden aloittamista.

Hinta voidaan esittää muodossa:

* Kiinteä hinta

* Hinta-arvio

* Viitteellinen hinta

* Enimmäishinta

* Vianmääritys-/tarkastusmaksu

Asiakkaalle kerrotaan, mitä tarjoushinta sisältää.

Palvelusta riippuen hinta voi sisältää:

* Varaosa

* Työväenpuolue

* Diagnostiikka

* Asennus

* Testaus

ellei toisin mainita.

5.1 Kiinteä hinta

Jos kiinteästä hinnasta on nimenomaisesti sovittu, Reilu PhoneFix ei veloita enempää kuin sovitun

hinta sovitusta työstä, ellei asiakas hyväksy lisätyötä.

5.2 Hintarvio

Hinta-arvio perustuu ennen korjausta saatavilla olleisiin tietoihin. Jos korjauksen aikana ilmenee perusteltu syy, joka saattaa vaikuttaa hintaan, Reilu PhoneFix ilmoittaa asiasta

asiakkaalle mahdollisimman pian.

Hinta-arviota saa ylittää vain sovellettavan lain sallimissa rajoissa. Lisää

Työstä sovitaan asiakkaan kanssa erikseen.

5.3 Ohjeellinen hinta

Suuntaa-antava hinta voi perustua tietoihin, jotka on annettu ennen kuin laitetta on täysin

tarkastettu.

Jos korjauskustannusten arvioidaan ylittävän ohjeellisen hinnan huomattavasti, Reilu PhoneFix ilmoittaa asiasta

asiakkaalle ennen lisätyön jatkamista, mikäli se on kohtuudella mahdollista.

5.4 Enimmäishinta

Jos enimmäishinnasta on sovittu, Reilu PhoneFix ei ylitä kyseistä hintaa ilman

asiakkaan hyväksyntä.

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6. Vianmääritys ja tarkastus

Kaikkia vikoja ei voida luotettavasti tunnistaa ennen kuin laite on fyysisesti tarkastettu.

Reilu PhoneFix voi tarjota erillistä vianmääritys- tai tarkastuspalvelua.

Diagnostiikka voi sisältää:

* Yleinen laitetestaus

* Ohjelmistotarkistukset

* Akun kunnon testaus

* Näyttö- ja kosketustestaus

* Kameratestaus

* Mikrofonin ja kaiuttimen testaus

* Lataustestaus

* Liittimien tarkastus

* Neste- tai korroosiotarkastus

* Komponenttitestaus

Jos vianmääritysmaksu veloitetaan, siitä ilmoitetaan asiakkaalle ennen vianmäärityksen aloittamista.

Vianmääritys ei aina takaa, että jokainen vika tai taustalla oleva syy pystytään tunnistamaan.

Diagnoosi 39,90 €

Vianmääritysmaksu 39,90 € veloitetaan, jos asiakas ei hyväksy suositeltua korjausta tai jos ilmoitettu vika ei liity pyydettyyn korjaukseen tai huoltoon.

Vianmääritys sisältää laitetestauksen ja vikojen arvioinnin ongelman syyn ja asianmukaisen korjausratkaisun selvittämiseksi.

Jos asiakas jatkaa suositellulla korjauksella, vianmääritysmaksu on luovuttu ja sovittu korjaushinta on voimassa.

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7. Lisätyöt

Mikäli tarkastuksen tai korjauksen yhteydessä havaitaan uusi vika tai tarvitaan lisätyötä, Reilu PhoneFix

ilmoita asiakkaalle ennen lisätyön suorittamista aina kun se on kohtuudella mahdollista.

Lisätyötä saatetaan tarvita, jos:

* Alkuperäinen vika on laaja-alaisempi kuin aluksi ilmoitettiin

* Toinen vika havaitaan

* Aiempi korjaus on aiheuttanut lisävahinkoa

* Nestetai korroosiovaurio havaitaan

* Lisäosa vaaditaan

* Alun perin valittu osa ei ole yhteensopiva

* Lisätyötä vaaditaan. Lisätyöstä ja sen hinnasta sovitaan yleensä asiakkaan kanssa ennen sen suorittamista.

ellei sitä ollut jo sisällytetty alkuperäiseen sopimukseen.

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8. Varaosan laatu ja vaihtoehdot

Reilu PhoneFix saattaa tarjota erilaisia varaosavaihtoehtoja.

Näitä voivat olla:

Alkuperäinen varaosa

Aidonoitu tai valmistajan tai valtuutetun kautta toimitettu huolto-osa

huolto-osakanava, jossa tällainen Osa on saatavilla ja sitä tarjotaan korjaukseen.

OEM / OEM-laatuinen

Termejä OEM tai OEM-laatu käytetään vain silloin, kun toimittaja sitä perustellusti tukee ja

tuotetiedot.

OEM ei automaattisesti tarkoita, että osa on virallinen ja aito toimitettu varaosa

laitteen valmistajan toimesta.

Korkealaatuiset tarvikevaraosat

Laadukas yhteensopiva varaosa, joka ei ole alkuperäinen valmistajan varaosa.

Vakio / Yhteensopiva tarvikeosa

Yhteensopiva varaosa, jolla saattaa olla erilaiset tekniset tiedot, ominaisuudet tai suorituskyky

verrattuna alkuperäiseen osaan.

Reilu PhoneFix ilmoittaa asiakkaalle, mikäli se on kohtuudella mahdollista, minkä tyyppinen

varaosahalinta ennen korjausta.

Reilu PhoneFix ei esitä jälkimarkkinoiden osaa valmistajan alkuperäisenä osana.

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9. Näyttö:n ominaisuudet

Eri näyttö-tyypit voivat poiketa toisistaan seuraavissa seikoissa:

* Kirkkaus

* Värien toisto

* Kosketusherkkyys

* Virrankulutus

* Vasteaika

* Mustan tasot

* Katselukulmat

* Virkistystaajuus

* Aina päällä -toiminto

* ProMotion-toiminnallisuus

* True Tone -toiminto

* Varaosiin liittyvät ohjelmistoviestit

Kaikkia laitteen alkuperäisiä ominaisuuksia ei välttämättä voida säilyttää, kun tarvikenäyttö on

asennettu. Mikäli rajoituksista on tietoa, Reilu PhoneFix ilmoittaa asiakkaalle niistä ennen korjausta.

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10. Akun vaihto

Vaihtoakut voivat sisältää:

* Aidot / huolto-osien akut

* Alkuperäislaadun akut

* Ensiluokkaiset tarvikeakut

* Yhteensopivat tarvikeakut

Akun kapasiteetti, kennojen ominaisuudet, valmistajan tiedot ja ohjelmiston raportoima akku

Tiedot voivat vaihdella varaosan mukaan.

Joissakin laitteissa käyttöjärjestelmä saattaa näyttää viestin, jossa ilmoitetaan, että jokin komponentti on

been replaced or cannot be verified.

Such a message alone does not necessarily mean that the installed replacement part is defective.

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11. Manufacturer Software Messages and Restrictions

Some devices may display software notifications concerning replaced, used, unknown or

otherwise unverified components.

For example, iPhones may display information relating to replacement components in Parts &

Service History.

Such notifications may result from the manufacturer’s software and component-verification

system.

Reilu PhoneFix cannot guarantee that a replacement component will be recognised or displayed

by the manufacturer’s software in exactly the same way as the original factory-installed

component.

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12. Previously Repaired Devices

Customers should inform Reilu PhoneFix if a device has previously been:

* Opened

* Repaired elsewhere

* Exposed to liquid

* Dropped or physically damaged

* Modified

* Fitted with aftermarket parts

* Repaired using non-standard methods

Previous repairs may affect the success of a new repair.

If screws, shields, brackets, seals or other components are missing or damaged, Reilu PhoneFix

may document and inform the customer where reasonably possible.

⸻13. Liquid and Moisture Damage

Repairing liquid-damaged devices involves a higher degree of uncertainty.

Liquid or moisture may cause:

* Corrosion

* Short circuits

* Hidden component damage

* Motherboard damage

* Battery damage

* Connector damage

* Failures that appear later

Replacing one component may not resolve the underlying liquid damage.

A device may work only partially after repair or develop additional faults later, even if the

replacement component itself is functioning correctly.

Reilu PhoneFix will inform the customer about identified liquid or corrosion damage where

reasonably possible.

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14. Customer Data Backup

Customers are responsible for maintaining an appropriate backup of their personal data before

submitting a device for repair.

Customers are encouraged to back up their device using, for example:

* iCloud

* Google services

* A computer

* Another secure backup service

During repair, a device may need to be:

* Restarted

* Updated

* Restored

* Reset

* Disassembled

* Tested using different software modes

In some circumstances, data loss cannot be completely ruled out.

Reilu PhoneFix will take reasonable care to avoid unnecessary data loss, but technically

necessary data loss may occur during certain repairs or procedures.

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15. Personal Content on the Device

Reilu PhoneFix does not intentionally access, view, copy or retain personal content such as:

* Photos

* Videos

* Messages

* Contacts* Documents

* Emails

* Social-media content

unless access is necessary for an agreed repair, diagnostic or testing procedure.

Where access is necessary, Reilu PhoneFix aims to limit access to the minimum information

required.

Customers should remove sensitive information and create a backup before repair whenever

possible.

Further information is provided in the Reilu PhoneFix Privacy Policy.

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16. Passwords and Passcodes

Customers should not provide passwords, passcodes or account credentials unless they are

genuinely required for an agreed repair or testing procedure.

Where possible, Reilu PhoneFix may offer an alternative testing procedure that does not require

the customer’s passcode.

Reilu PhoneFix does not intentionally retain customer passwords or authentication credentials

after they are no longer required.

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17. Face ID, Touch ID and Biometric Functions

Certain biometric functions, including Face ID and Touch ID, may be linked to specific original

components.

The continued operation of biometric features cannot always be guaranteed after repair,

particularly where:

* An original component is damaged

* A component has previously been replaced

* The device has liquid damage

* The motherboard is damaged

* A component associated with the biometric system must be replaced

Reilu PhoneFix will inform the customer about known relevant risks where they can reasonably be

identified before the repair.

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18. Device Condition Documentation

Reilu PhoneFix may document the condition of a device before repair, including through

photographs.

Documentation may include:

* Cracks

* Scratches

* Dents

* Frame damage

* Back-glass damage* Camera-lens damage

* Display damage

* Missing components

* Signs of previous repairs

Documentation may be used for repair records, warranty assessment, complaint handling and

verification of the device’s condition before repair.

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19. Repair Testing

Reilu PhoneFix aims to test relevant device functions before and after repair where the condition

of the device allows this.

Testing may include:

* Display

* Touchscreen

* Cameras

* Microphones

* Speakers

* Charging

* Wi-Fi

* Bluetooth

* Network connectivity

* Buttons

* Biometric functions

* Battery operation

Not every function can necessarily be tested when a device is completely non-functional or

severely damaged.

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20. Estimated Repair Time

Reilu PhoneFix will provide an estimated completion time where reasonably possible.

Repair times may change due to:

* Replacement-part availability

* Supplier or delivery delays

* Additional faults

* Diagnostic requirements

* Extent of damage

* Technical circumstances

Customers will be informed of significant changes whenever reasonably possible.

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21. Replacement-Part Availability

If the selected replacement part is unavailable, Reilu PhoneFix may offer an alternative part.

A materially different alternative will normally only be installed with the customer’s approval.If an appropriate replacement part cannot be obtained within a reasonable time, the customer

may discuss available alternatives or cancellation with Reilu PhoneFix in accordance with

applicable law.

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22. Warranty and Statutory Consumer Rights

Reilu PhoneFix may provide a separate voluntary warranty for certain repairs or replacement

parts.

The warranty period may vary, for example:

* 3 months

* 4 months

* 6 months

* 12 months

The applicable warranty period will be communicated to the customer before or at the time of the

repair and/or on the receipt.

A voluntary warranty does not limit any statutory consumer rights.

The scope of any warranty and statutory liability depends on the service, replacement part and

circumstances of the case.

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23. What the Voluntary Warranty May Cover

Depending on the applicable warranty terms, the warranty may cover:

* Manufacturing or material defects in an installed replacement part

* A technical fault directly related to the repair, where covered by the applicable warranty

The device may need to be inspected by Reilu PhoneFix before a warranty claim can be

assessed.

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24. What the Voluntary Warranty Does Not Automatically Cover

The voluntary warranty normally does not cover:

* New physical damage

* Drops

* Cracked screens or glass

* Liquid or moisture damage

* Misuse

* Modification or repair by another party

* New external damage

* Normal wear and tear

* Customer-caused damage

* Faults unrelated to the original repair

This does not limit statutory consumer rights.

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25. Warranty ClaimsIf a customer experiences a problem related to a repair during the applicable warranty period, the

customer should contact Reilu PhoneFix as soon as reasonably possible.

The customer should provide, where possible:

* Laitemalli

* Repair date

* Description of the problem

* Repair or receipt number

* Photos or videos where relevant

Reilu PhoneFix will inspect the device and determine whether the issue is related to the repair or

replacement part.

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26. Customer-Supplied Replacement Parts

Customers should inform Reilu PhoneFix if they provide their own replacement part.

Reilu PhoneFix may refuse to install a part that appears:

* Defective

* Damaged

* Incompatible

* Unsafe

* Incorrect for the device

Where a customer supplies their own part, Reilu PhoneFix’s responsibility may primarily relate to

the workmanship rather than the quality or reliability of the customer-supplied part.

Any relevant limitations will be explained before work begins.

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27. Battery Safety

Batteries are technical components that may present safety risks.

If a battery is:

* Swollen

* Damaged

* Abnormally hot

* Mechanically damaged

* Unstable

Reilu PhoneFix may stop work or refuse to install or handle the component for safety reasons.

For safety reasons, Reilu PhoneFix may recommend replacing the battery or discontinuing use of

the device.

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28. Suspension of a Repair

Reilu PhoneFix may suspend or stop a repair if:

* The device presents a safety risk* The battery is dangerously damaged

* Extensive additional damage is discovered

* The required replacement part is unavailable

* The repair is not technically reasonably achievable

* The customer does not approve required additional work

* Continuing the repair would create an unreasonable technical risk

The customer will be informed as soon as reasonably possible.

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29. Repair That Cannot Be Completed

If a device cannot be repaired, Reilu PhoneFix will inform the customer.

If the agreed service cannot technically be performed, Reilu PhoneFix will not charge for work that

was not performed.

A previously agreed diagnostic or inspection fee may still apply if the diagnostic service was

performed and the fee was disclosed and agreed in advance.

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30. Unsuccessful or Partially Completed Repair

If a customer decides not to continue with a repair after diagnostics, the device will be returned

subject to the condition resulting from the agreed diagnostic or repair work.

If opening or disassembling the device was necessary for diagnosis, the original factory sealing,

water resistance or other factory-installed characteristics may not be restorable to their previous

condition.

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31. Water Resistance

Even if a manufacturer describes a device as water-resistant or splash-resistant, Reilu PhoneFix

does not guarantee that the same level of water or dust resistance will remain after repair.

Opening a device, replacing a display, back glass, frame or other component may affect original

seals and construction.

Customers should avoid exposing a repaired device to water.

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32. Customer Responsibilities Before Repair

Customers should, where possible:

* Back up their data

* Remove the SIM card if it is not required

* Remove unnecessary accessories

* Inform Reilu PhoneFix of known faults

* Inform us of previous repairs

* Inform us of liquid damage

* Inform us of relevant device locks or security features

Customers should inform Reilu PhoneFix if the device contains particularly valuable or sensitive

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33. Collection of the Repaired Device

Reilu PhoneFix will notify the customer when the repair is ready for collection where reasonably

possible.

The device may be released when:

* The agreed work has been completed

* Any applicable payment has been made

* Necessary documentation has been completed

Customers should check the condition and key functions of the device at collection where

reasonably possible.

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34. Uncollected Devices

The customer will be informed when a device is ready for collection.

If a customer does not collect the device within a reasonable period, Reilu PhoneFix may send

reminders using the customer’s provided contact information.

Any storage or other applicable charges will be communicated to the customer in advance and

will only be applied within the limits permitted by applicable law.

Reilu PhoneFix does not automatically acquire ownership of a customer’s device simply because

the device has not been collected.

If a device remains uncollected for an extended period and the customer cannot be contacted,

Reilu PhoneFix will handle the matter in accordance with applicable law.

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35. Payment

Payment may be made using the payment methods offered by Reilu PhoneFix.

SumUp may be used as a payment service provider.

Available payment methods will be communicated to the customer before or at the time of

payment.

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36. Invoicing and Receipts

Invoices or receipts will include, where applicable:

* Reilu PhoneFix name

* Business ID

* Customer information where required

* Repair/service description

* Replacement parts

* Työväenpuolue

* Price

* Payment status* Applicable VAT or tax information

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37. Distance Selling and the 14-Day Right of Withdrawal

Where a service agreement is concluded remotely, for example through an online booking or other

electronic service, the consumer may have a statutory 14-day right of withdrawal.

The right of withdrawal is subject to applicable consumer-protection legislation and

circumstances-specific exceptions.

If the customer expressly requests that the service begin before the 14-day withdrawal period has

expired, the customer may be required to pay a proportionate amount for services already

performed if the customer later exercises the right of withdrawal.

If the service is fully completed during the withdrawal period at the customer’s express request,

and the customer has acknowledged the consequences regarding the loss of the withdrawal right,

the right of withdrawal may no longer apply after full completion of the service.

Reilu PhoneFix will comply with mandatory consumer-protection legislation.

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38. Appointment Cancellation

Customers should cancel or reschedule appointments as early as possible.

If separate cancellation terms apply to a booking, these will be presented to the customer before

the booking is confirmed.

Reilu PhoneFix will not impose an unreasonable cancellation fee on consumers.

Where a lawful payment obligation has already arisen for services performed before cancellation,

this may be charged in accordance with applicable law.

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39. Complaints

If a customer believes that there is a defect in the repair or service, the customer should contact

Reilu PhoneFix as soon as reasonably possible.

Sähköposti: support@reiluphonefix.fi

Phone: +358 40 587 3888

A complaint should preferably include:

* Customer name

* Repair date

* Laitemalli

* Service performed

* Description of the problem

* Repair/order number, where available

* Photos or other supporting evidence where relevant

Reilu PhoneFix aims to resolve complaints primarily through discussion with the customer.

⸻40. Statutory Consumer Rights

These terms will not be interpreted in a way that limits mandatory statutory consumer rights.

If any provision of these terms conflicts with mandatory Finnish consumer-protection legislation,

the mandatory legislation will prevail.

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41. Dispute Resolution

Reilu PhoneFix aims to resolve disagreements through direct discussion with the customer.

If a dispute cannot be resolved amicably, consumers may seek advice from the Finnish Consumer

Advisory Services (Kuluttajaneuvonta) and, where applicable, submit the matter to the Consumer

Disputes Board (Kuluttajariitalautakunta).

Consumers also retain their rights to use a competent court in accordance with applicable law.

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42. Privacy

Information about the processing of personal data is provided in the separate Reilu PhoneFix

Privacy Policy.

The Privacy Policy explains how Reilu PhoneFix processes personal data in accordance with the

GDPR and applicable Finnish legislation.

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43. Cookies

The Reilu PhoneFix website may use cookies and similar technologies.

Information about cookies and any applicable consent settings will be provided on the website in

accordance with applicable legislation.

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44. Third-Party Services

Reilu PhoneFix uses third-party services in its business operations, including:

* Reservio – appointment booking

* SumUp – payment services

* Google Workspace – business email and business services

* WhatsApp – customer communication

* Facebook / Messenger – customer communication and social media

* Instagram – customer communication and social media

These providers may have their own terms and privacy policies.

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45. Changes to These Terms

Reilu PhoneFix may update these Terms & Conditions and Repair Terms when necessary due to:

* Changes in services* Changes in legislation

* Changes in technology

* Introduction of new services

* Changes in business practices

The terms applicable to an existing customer agreement are generally those in force when the

agreement was concluded, unless a later change is lawfully agreed.

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46. Effective Date

These Terms & Conditions and Repair Terms are effective from:

19. elokuuta 2026

Reilu PhoneFix reserves the right to update these terms within the limits permitted by applicable

laki.

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47. Contact Information

Reilu PhoneFix

Business ID: 3613319-8

Kivensilmankuja 2

Helsinki, Suomi

Sähköposti: support@reiluphonefix.fi

Phone: +358 40 587 3888

WhatsApp: +358 40 587 3888

Verkkosivusto: https://reiluphonefix.fi

Varaus: https://reilu-phonefix.reservio.com

Privacy Policy:

Reilu PhoneFix – Tietosuojakäytäntö

Viimeksi päivitetty: 19. elokuuta 2026