Voimassa alkaen: 19. elokuuta 2026<\/p>\n\n\n\n
1. Yleist\u00e4<\/p>\n\n\n\n
N\u00e4m\u00e4 k\u00e4ytt\u00f6- ja korjausehdot koskevat korjausta, huoltoa, vianm\u00e4\u00e4rityst\u00e4 ja<\/p>\n\n\n\n
Reilu PhoneFix:n tarjoamat varaosapalvelut matkapuhelimille, tableteille ja muille laitteille<\/p>\n\n\n\n
yhteensopivat elektroniset laitteet.<\/p>\n\n\n\n
Ne koskevat my\u00f6s Reilu PhoneFix-verkkosivuston k\u00e4ytt\u00f6\u00e4, ajanvarauspalveluita ja<\/p>\n\n\n\n
muut Reilu PhoneFix:n tarjoamat palvelut.<\/p>\n\n\n\n
Reilu PhoneFix noudattaa voimassa olevaa suomalaista kuluttajansuojalains\u00e4\u00e4d\u00e4nt\u00f6\u00e4<\/p>\n\n\n\n
ja muiden soveltuvien lakien.<\/p>\n\n\n\n
Mik\u00e4\u00e4n n\u00e4iss\u00e4 ehdoissa ei rajoita pakottavia lakis\u00e4\u00e4teisi\u00e4 oikeuksia, jotka kuluttajille my\u00f6nnet\u00e4\u00e4n sovellettavan<\/p>\n\n\n\n
laki.<\/p>\n\n\n\n
\u2e3b<\/p>\n\n\n\n
2. Yrityksen tiedot<\/p>\n\n\n\n
Reilu PhoneFix<\/p>\n\n\n\n
Y-tunnus: 3613319-8<\/p>\n\n\n\n
Kivensilmankuja 2<\/p>\n\n\n\n
Helsinki, Suomi<\/p>\n\n\n\n
S\u00e4hk\u00f6posti: support@reiluphonefix.fi<\/p>\n\n\n\n
Puhelin \/ WhatsApp: +358 40 587 3888<\/p>\n\n\n\n
Verkkosivusto: https:\/\/reiluphonefix.fi<\/a><\/p>\n\n\n\n Varaus: https:\/\/reilu-phonefix.reservio.com<\/a><\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 3. Palvelut<\/p>\n\n\n\n Reilu PhoneFix tarjoaa muun muassa seuraavia palveluita:<\/p>\n\n\n\n * N\u00e4yt\u00f6n vaihto<\/p>\n\n\n\n * Akun vaihto<\/p>\n\n\n\n * Latausportin korjaus ja puhdistus<\/p>\n\n\n\n * Mikrofonin korjaus<\/p>\n\n\n\n * Kaiuttimen korjaus<\/p>\n\n\n\n * Kameran korjaus<\/p>\n\n\n\n * Takalasin ja takakannen vaihto<\/p>\n\n\n\n * Rungon\/kotelon vaihto<\/p>\n\n\n\n * Ohjelmisto- ja diagnostiikkapalvelut<\/p>\n\n\n\n * Komponentin vaihto<\/p>\n\n\n\n * Vianm\u00e4\u00e4ritys<\/p>\n\n\n\n * Muut laitekohtaiset korjaus- ja huoltopalvelut<\/p>\n\n\n\n Korjauksen tarkka laajuus riippuu asiakkaan laitteesta, ilmoitetusta viasta ja valitusta<\/p>\n\n\n\n varaosat ja sovittu ty\u00f6.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 4. Ajanvaraukset Asiakkaat voivat varata ajan Reilu PhoneFix-varausj\u00e4rjestelm\u00e4n kautta.<\/p>\n\n\n\n Reilu PhoneFix k\u00e4ytt\u00e4\u00e4 Reservio-palvelua tapaamisten hallintaan.<\/p>\n\n\n\n Varaussivu:<\/p>\n\n\n\n Tehdess\u00e4\u00e4n varauksen asiakas voi antaa:<\/p>\n\n\n\n * Nimi<\/p>\n\n\n\n * Puhelinnumero<\/p>\n\n\n\n * S\u00e4hk\u00f6postiosoite<\/p>\n\n\n\n * Laitteen tiedot<\/p>\n\n\n\n * Valittu palvelu<\/p>\n\n\n\n * Pyydetty vastaanottoaika<\/p>\n\n\n\n * Lis\u00e4tietoja viasta<\/p>\n\n\n\n Varattu aika ei automaattisesti sis\u00e4ll\u00e4 lis\u00e4ty\u00f6t\u00e4 tai varaosia, jotka olivat<\/p>\n\n\n\n ei sis\u00e4lly valittuun palveluun.<\/p>\n\n\n\n Mik\u00e4li tarkastuksen yhteydess\u00e4 havaitaan lis\u00e4ty\u00f6t\u00e4, Reilu PhoneFix ilmoittaa asiasta asiakkaalle ennen<\/p>\n\n\n\n lis\u00e4ty\u00f6n suorittaminen aina kun se on kohtuuden mukaan mahdollista.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 5. Hinnoittelu<\/p>\n\n\n\n Reilu PhoneFix:n tavoitteena on tarjota asiakkaille selke\u00e4t hintatiedot ennen t\u00f6iden aloittamista.<\/p>\n\n\n\n Hinta voidaan esitt\u00e4\u00e4 muodossa:<\/p>\n\n\n\n * Kiinte\u00e4 hinta<\/p>\n\n\n\n * Hinta-arvio<\/p>\n\n\n\n * Viitteellinen hinta<\/p>\n\n\n\n * Enimm\u00e4ishinta<\/p>\n\n\n\n * Vianm\u00e4\u00e4ritys-\/tarkastusmaksu<\/p>\n\n\n\n Asiakkaalle kerrotaan, mit\u00e4 tarjoushinta sis\u00e4lt\u00e4\u00e4.<\/p>\n\n\n\n Palvelusta riippuen hinta voi sis\u00e4lt\u00e4\u00e4:<\/p>\n\n\n\n * Varaosa<\/p>\n\n\n\n * Ty\u00f6v\u00e4enpuolue<\/p>\n\n\n\n * Diagnostiikka<\/p>\n\n\n\n * Asennus<\/p>\n\n\n\n * Testaus<\/p>\n\n\n\n ellei toisin mainita.<\/p>\n\n\n\n 5.1 Kiinte\u00e4 hinta<\/p>\n\n\n\n Jos kiinte\u00e4st\u00e4 hinnasta on nimenomaisesti sovittu, Reilu PhoneFix ei veloita enemp\u00e4\u00e4 kuin sovitun<\/p>\n\n\n\n hinta sovitusta ty\u00f6st\u00e4, ellei asiakas hyv\u00e4ksy lis\u00e4ty\u00f6t\u00e4.<\/p>\n\n\n\n 5.2 Hintarvio<\/p>\n\n\n\n Hinta-arvio perustuu ennen korjausta saatavilla olleisiin tietoihin. Jos korjauksen aikana ilmenee perusteltu syy, joka saattaa vaikuttaa hintaan, Reilu PhoneFix ilmoittaa asiasta<\/p>\n\n\n\n asiakkaalle mahdollisimman pian.<\/p>\n\n\n\n Hinta-arviota saa ylitt\u00e4\u00e4 vain sovellettavan lain sallimissa rajoissa. Lis\u00e4\u00e4<\/p>\n\n\n\n Ty\u00f6st\u00e4 sovitaan asiakkaan kanssa erikseen.<\/p>\n\n\n\n 5.3 Ohjeellinen hinta<\/p>\n\n\n\n Suuntaa-antava hinta voi perustua tietoihin, jotka on annettu ennen kuin laitetta on t\u00e4ysin<\/p>\n\n\n\n tarkastettu.<\/p>\n\n\n\n Jos korjauskustannusten arvioidaan ylitt\u00e4v\u00e4n ohjeellisen hinnan huomattavasti, Reilu PhoneFix ilmoittaa asiasta<\/p>\n\n\n\n asiakkaalle ennen lis\u00e4ty\u00f6n jatkamista, mik\u00e4li se on kohtuudella mahdollista.<\/p>\n\n\n\n 5.4 Enimm\u00e4ishinta<\/p>\n\n\n\n Jos enimm\u00e4ishinnasta on sovittu, Reilu PhoneFix ei ylit\u00e4 kyseist\u00e4 hintaa ilman<\/p>\n\n\n\n asiakkaan hyv\u00e4ksynt\u00e4.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 6. Vianm\u00e4\u00e4ritys ja tarkastus<\/p>\n\n\n\n Kaikkia vikoja ei voida luotettavasti tunnistaa ennen kuin laite on fyysisesti tarkastettu.<\/p>\n\n\n\n Reilu PhoneFix voi tarjota erillist\u00e4 vianm\u00e4\u00e4ritys- tai tarkastuspalvelua.<\/p>\n\n\n\n Diagnostiikka voi sis\u00e4lt\u00e4\u00e4:<\/p>\n\n\n\n * Yleinen laitetestaus<\/p>\n\n\n\n * Ohjelmistotarkistukset<\/p>\n\n\n\n * Akun kunnon testaus<\/p>\n\n\n\n * N\u00e4ytt\u00f6- ja kosketustestaus<\/p>\n\n\n\n * Kameratestaus<\/p>\n\n\n\n * Mikrofonin ja kaiuttimen testaus<\/p>\n\n\n\n * Lataustestaus<\/p>\n\n\n\n * Liittimien tarkastus<\/p>\n\n\n\n * Neste- tai korroosiotarkastus<\/p>\n\n\n\n * Komponenttitestaus<\/p>\n\n\n\n Jos vianm\u00e4\u00e4ritysmaksu veloitetaan, siit\u00e4 ilmoitetaan asiakkaalle ennen vianm\u00e4\u00e4rityksen aloittamista.<\/p>\n\n\n\n Vianm\u00e4\u00e4ritys ei aina takaa, ett\u00e4 jokainen vika tai taustalla oleva syy pystyt\u00e4\u00e4n tunnistamaan.<\/p>\n\n\n\n Diagnoosi 39,90 \u20ac<\/strong><\/p>\n\n\n\n Vianm\u00e4\u00e4ritysmaksu 39,90 \u20ac veloitetaan, jos asiakas ei hyv\u00e4ksy suositeltua korjausta tai jos ilmoitettu vika ei liity pyydettyyn korjaukseen tai huoltoon.<\/p>\n\n\n\n Vianm\u00e4\u00e4ritys sis\u00e4lt\u00e4\u00e4 laitetestauksen ja vikojen arvioinnin ongelman syyn ja asianmukaisen korjausratkaisun selvitt\u00e4miseksi.<\/p>\n\n\n\n Jos asiakas jatkaa suositellulla korjauksella, vianm\u00e4\u00e4ritysmaksu on luovuttu<\/strong> ja sovittu korjaushinta on voimassa.<\/p>\n<\/blockquote>\n\n\n\n \u2e3b<\/p>\n\n\n\n 7. Lis\u00e4ty\u00f6t<\/p>\n\n\n\n Mik\u00e4li tarkastuksen tai korjauksen yhteydess\u00e4 havaitaan uusi vika tai tarvitaan lis\u00e4ty\u00f6t\u00e4, Reilu PhoneFix<\/p>\n\n\n\n ilmoita asiakkaalle ennen lis\u00e4ty\u00f6n suorittamista aina kun se on kohtuudella mahdollista.<\/p>\n\n\n\n Lis\u00e4ty\u00f6t\u00e4 saatetaan tarvita, jos:<\/p>\n\n\n\n * Alkuper\u00e4inen vika on laaja-alaisempi kuin aluksi ilmoitettiin<\/p>\n\n\n\n * Toinen vika havaitaan<\/p>\n\n\n\n * Aiempi korjaus on aiheuttanut lis\u00e4vahinkoa<\/p>\n\n\n\n * Nestetai korroosiovaurio havaitaan<\/p>\n\n\n\n * Lis\u00e4osa vaaditaan<\/p>\n\n\n\n * Alun perin valittu osa ei ole yhteensopiva<\/p>\n\n\n\n * Lis\u00e4ty\u00f6t\u00e4 vaaditaan. Lis\u00e4ty\u00f6st\u00e4 ja sen hinnasta sovitaan yleens\u00e4 asiakkaan kanssa ennen sen suorittamista.<\/p>\n\n\n\n ellei sit\u00e4 ollut jo sis\u00e4llytetty alkuper\u00e4iseen sopimukseen.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 8. Varaosan laatu ja vaihtoehdot<\/p>\n\n\n\n Reilu PhoneFix saattaa tarjota erilaisia varaosavaihtoehtoja.<\/p>\n\n\n\n N\u00e4it\u00e4 voivat olla:<\/p>\n\n\n\n Alkuper\u00e4inen varaosa<\/p>\n\n\n\n Aidonoitu tai valmistajan tai valtuutetun kautta toimitettu huolto-osa<\/p>\n\n\n\n huolto-osakanava, jossa t\u00e4llainen Osa on saatavilla ja sit\u00e4 tarjotaan korjaukseen.<\/p>\n\n\n\n OEM \/ OEM-laatuinen<\/p>\n\n\n\n Termej\u00e4 OEM tai OEM-laatu k\u00e4ytet\u00e4\u00e4n vain silloin, kun toimittaja sit\u00e4 perustellusti tukee ja<\/p>\n\n\n\n tuotetiedot.<\/p>\n\n\n\n OEM ei automaattisesti tarkoita, ett\u00e4 osa on virallinen ja aito toimitettu varaosa<\/p>\n\n\n\n laitteen valmistajan toimesta.<\/p>\n\n\n\n Korkealaatuiset tarvikevaraosat<\/p>\n\n\n\n Laadukas yhteensopiva varaosa, joka ei ole alkuper\u00e4inen valmistajan varaosa.<\/p>\n\n\n\n Vakio \/ Yhteensopiva tarvikeosa<\/p>\n\n\n\n Yhteensopiva varaosa, jolla saattaa olla erilaiset tekniset tiedot, ominaisuudet tai suorituskyky<\/p>\n\n\n\n verrattuna alkuper\u00e4iseen osaan.<\/p>\n\n\n\n Reilu PhoneFix ilmoittaa asiakkaalle, mik\u00e4li se on kohtuudella mahdollista, mink\u00e4 tyyppinen<\/p>\n\n\n\n varaosahalinta ennen korjausta.<\/p>\n\n\n\n Reilu PhoneFix ei esit\u00e4 j\u00e4lkimarkkinoiden osaa valmistajan alkuper\u00e4isen\u00e4 osana.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 9. N\u00e4ytt\u00f6:n ominaisuudet<\/p>\n\n\n\n Eri n\u00e4ytt\u00f6-tyypit voivat poiketa toisistaan seuraavissa seikoissa:<\/p>\n\n\n\n * Kirkkaus<\/p>\n\n\n\n * V\u00e4rien toisto<\/p>\n\n\n\n * Kosketusherkkyys<\/p>\n\n\n\n * Virrankulutus<\/p>\n\n\n\n * Vasteaika<\/p>\n\n\n\n * Mustan tasot<\/p>\n\n\n\n * Katselukulmat<\/p>\n\n\n\n * Virkistystaajuus<\/p>\n\n\n\n * Aina p\u00e4\u00e4ll\u00e4 -toiminto<\/p>\n\n\n\n * ProMotion-toiminnallisuus<\/p>\n\n\n\n * True Tone -toiminto<\/p>\n\n\n\n * Varaosiin liittyv\u00e4t ohjelmistoviestit<\/p>\n\n\n\n Kaikkia laitteen alkuper\u00e4isi\u00e4 ominaisuuksia ei v\u00e4ltt\u00e4m\u00e4tt\u00e4 voida s\u00e4ilytt\u00e4\u00e4, kun tarviken\u00e4ytt\u00f6 on<\/p>\n\n\n\n asennettu. Mik\u00e4li rajoituksista on tietoa, Reilu PhoneFix ilmoittaa asiakkaalle niist\u00e4 ennen korjausta.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 10. Akun vaihto<\/p>\n\n\n\n Vaihtoakut voivat sis\u00e4lt\u00e4\u00e4:<\/p>\n\n\n\n * Aidot \/ huolto-osien akut<\/p>\n\n\n\n * Alkuper\u00e4islaadun akut<\/p>\n\n\n\n * Ensiluokkaiset tarvikeakut<\/p>\n\n\n\n * Yhteensopivat tarvikeakut<\/p>\n\n\n\n Akun kapasiteetti, kennojen ominaisuudet, valmistajan tiedot ja ohjelmiston raportoima akku<\/p>\n\n\n\n Tiedot voivat vaihdella varaosan mukaan.<\/p>\n\n\n\n Joissakin laitteissa k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4 saattaa n\u00e4ytt\u00e4\u00e4 viestin, jossa ilmoitetaan, ett\u00e4 jokin komponentti on<\/p>\n\n\n\n been replaced or cannot be verified.<\/p>\n\n\n\n Such a message alone does not necessarily mean that the installed replacement part is defective.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 11. Manufacturer Software Messages and Restrictions<\/p>\n\n\n\n Some devices may display software notifications concerning replaced, used, unknown or<\/p>\n\n\n\n otherwise unverified components.<\/p>\n\n\n\n For example, iPhones may display information relating to replacement components in Parts &<\/p>\n\n\n\n Service History.<\/p>\n\n\n\n Such notifications may result from the manufacturer\u2019s software and component-verification<\/p>\n\n\n\n system.<\/p>\n\n\n\n Reilu PhoneFix cannot guarantee that a replacement component will be recognised or displayed<\/p>\n\n\n\n by the manufacturer\u2019s software in exactly the same way as the original factory-installed<\/p>\n\n\n\n component.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 12. Previously Repaired Devices<\/p>\n\n\n\n Customers should inform Reilu PhoneFix if a device has previously been:<\/p>\n\n\n\n * Opened<\/p>\n\n\n\n * Repaired elsewhere<\/p>\n\n\n\n * Exposed to liquid<\/p>\n\n\n\n * Dropped or physically damaged<\/p>\n\n\n\n * Modified<\/p>\n\n\n\n * Fitted with aftermarket parts<\/p>\n\n\n\n * Repaired using non-standard methods<\/p>\n\n\n\n Previous repairs may a\ufb00ect the success of a new repair.<\/p>\n\n\n\n If screws, shields, brackets, seals or other components are missing or damaged, Reilu PhoneFix<\/p>\n\n\n\n may document and inform the customer where reasonably possible.<\/p>\n\n\n\n \u2e3b13. Liquid and Moisture Damage<\/p>\n\n\n\n Repairing liquid-damaged devices involves a higher degree of uncertainty.<\/p>\n\n\n\n Liquid or moisture may cause:<\/p>\n\n\n\n * Corrosion<\/p>\n\n\n\n * Short circuits<\/p>\n\n\n\n * Hidden component damage<\/p>\n\n\n\n * Motherboard damage<\/p>\n\n\n\n * Battery damage<\/p>\n\n\n\n * Connector damage<\/p>\n\n\n\n * Failures that appear later<\/p>\n\n\n\n Replacing one component may not resolve the underlying liquid damage.<\/p>\n\n\n\n A device may work only partially after repair or develop additional faults later, even if the<\/p>\n\n\n\n replacement component itself is functioning correctly.<\/p>\n\n\n\n Reilu PhoneFix will inform the customer about identified liquid or corrosion damage where<\/p>\n\n\n\n reasonably possible.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 14. Customer Data Backup<\/p>\n\n\n\n Customers are responsible for maintaining an appropriate backup of their personal data before<\/p>\n\n\n\n submitting a device for repair.<\/p>\n\n\n\n Customers are encouraged to back up their device using, for example:<\/p>\n\n\n\n * iCloud<\/p>\n\n\n\n * Google services<\/p>\n\n\n\n * A computer<\/p>\n\n\n\n * Another secure backup service<\/p>\n\n\n\n During repair, a device may need to be:<\/p>\n\n\n\n * Restarted<\/p>\n\n\n\n * Updated<\/p>\n\n\n\n * Restored<\/p>\n\n\n\n * Reset<\/p>\n\n\n\n * Disassembled<\/p>\n\n\n\n * Tested using di\ufb00erent software modes<\/p>\n\n\n\n In some circumstances, data loss cannot be completely ruled out.<\/p>\n\n\n\n Reilu PhoneFix will take reasonable care to avoid unnecessary data loss, but technically<\/p>\n\n\n\n necessary data loss may occur during certain repairs or procedures.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 15. Personal Content on the Device<\/p>\n\n\n\n Reilu PhoneFix does not intentionally access, view, copy or retain personal content such as:<\/p>\n\n\n\n * Photos<\/p>\n\n\n\n * Videos<\/p>\n\n\n\n * Messages<\/p>\n\n\n\n * Contacts* Documents<\/p>\n\n\n\n * Emails<\/p>\n\n\n\n * Social-media content<\/p>\n\n\n\n unless access is necessary for an agreed repair, diagnostic or testing procedure.<\/p>\n\n\n\n Where access is necessary, Reilu PhoneFix aims to limit access to the minimum information<\/p>\n\n\n\n required.<\/p>\n\n\n\n Customers should remove sensitive information and create a backup before repair whenever<\/p>\n\n\n\n possible.<\/p>\n\n\n\n Further information is provided in the Reilu PhoneFix Privacy Policy.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 16. Passwords and Passcodes<\/p>\n\n\n\n Customers should not provide passwords, passcodes or account credentials unless they are<\/p>\n\n\n\n genuinely required for an agreed repair or testing procedure.<\/p>\n\n\n\n Where possible, Reilu PhoneFix may o\ufb00er an alternative testing procedure that does not require<\/p>\n\n\n\n the customer\u2019s passcode.<\/p>\n\n\n\n Reilu PhoneFix does not intentionally retain customer passwords or authentication credentials<\/p>\n\n\n\n after they are no longer required.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 17. Face ID, Touch ID and Biometric Functions<\/p>\n\n\n\n Certain biometric functions, including Face ID and Touch ID, may be linked to specific original<\/p>\n\n\n\n components.<\/p>\n\n\n\n The continued operation of biometric features cannot always be guaranteed after repair,<\/p>\n\n\n\n particularly where:<\/p>\n\n\n\n * An original component is damaged<\/p>\n\n\n\n * A component has previously been replaced<\/p>\n\n\n\n * The device has liquid damage<\/p>\n\n\n\n * The motherboard is damaged<\/p>\n\n\n\n * A component associated with the biometric system must be replaced<\/p>\n\n\n\n Reilu PhoneFix will inform the customer about known relevant risks where they can reasonably be<\/p>\n\n\n\n identified before the repair.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 18. Device Condition Documentation<\/p>\n\n\n\n Reilu PhoneFix may document the condition of a device before repair, including through<\/p>\n\n\n\n photographs.<\/p>\n\n\n\n Documentation may include:<\/p>\n\n\n\n * Cracks<\/p>\n\n\n\n * Scratches<\/p>\n\n\n\n * Dents<\/p>\n\n\n\n * Frame damage<\/p>\n\n\n\n * Back-glass damage* Camera-lens damage<\/p>\n\n\n\n * Display damage<\/p>\n\n\n\n * Missing components<\/p>\n\n\n\n * Signs of previous repairs<\/p>\n\n\n\n Documentation may be used for repair records, warranty assessment, complaint handling and<\/p>\n\n\n\n verification of the device\u2019s condition before repair.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 19. Repair Testing<\/p>\n\n\n\n Reilu PhoneFix aims to test relevant device functions before and after repair where the condition<\/p>\n\n\n\n of the device allows this.<\/p>\n\n\n\n Testing may include:<\/p>\n\n\n\n * Display<\/p>\n\n\n\n * Touchscreen<\/p>\n\n\n\n * Cameras<\/p>\n\n\n\n * Microphones<\/p>\n\n\n\n * Speakers<\/p>\n\n\n\n * Charging<\/p>\n\n\n\n * Wi-Fi<\/p>\n\n\n\n * Bluetooth<\/p>\n\n\n\n * Network connectivity<\/p>\n\n\n\n * Buttons<\/p>\n\n\n\n * Biometric functions<\/p>\n\n\n\n * Battery operation<\/p>\n\n\n\n Not every function can necessarily be tested when a device is completely non-functional or<\/p>\n\n\n\n severely damaged.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 20. Estimated Repair Time<\/p>\n\n\n\n Reilu PhoneFix will provide an estimated completion time where reasonably possible.<\/p>\n\n\n\n Repair times may change due to:<\/p>\n\n\n\n * Replacement-part availability<\/p>\n\n\n\n * Supplier or delivery delays<\/p>\n\n\n\n * Additional faults<\/p>\n\n\n\n * Diagnostic requirements<\/p>\n\n\n\n * Extent of damage<\/p>\n\n\n\n * Technical circumstances<\/p>\n\n\n\n Customers will be informed of significant changes whenever reasonably possible.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 21. Replacement-Part Availability<\/p>\n\n\n\n If the selected replacement part is unavailable, Reilu PhoneFix may o\ufb00er an alternative part.<\/p>\n\n\n\n A materially di\ufb00erent alternative will normally only be installed with the customer\u2019s approval.If an appropriate replacement part cannot be obtained within a reasonable time, the customer<\/p>\n\n\n\n may discuss available alternatives or cancellation with Reilu PhoneFix in accordance with<\/p>\n\n\n\n applicable law.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 22. Warranty and Statutory Consumer Rights<\/p>\n\n\n\n Reilu PhoneFix may provide a separate voluntary warranty for certain repairs or replacement<\/p>\n\n\n\n parts.<\/p>\n\n\n\n The warranty period may vary, for example:<\/p>\n\n\n\n * 3 months<\/p>\n\n\n\n * 4 months<\/p>\n\n\n\n * 6 months<\/p>\n\n\n\n * 12 months<\/p>\n\n\n\n The applicable warranty period will be communicated to the customer before or at the time of the<\/p>\n\n\n\n repair and\/or on the receipt.<\/p>\n\n\n\n A voluntary warranty does not limit any statutory consumer rights.<\/p>\n\n\n\n The scope of any warranty and statutory liability depends on the service, replacement part and<\/p>\n\n\n\n circumstances of the case.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 23. What the Voluntary Warranty May Cover<\/p>\n\n\n\n Depending on the applicable warranty terms, the warranty may cover:<\/p>\n\n\n\n * Manufacturing or material defects in an installed replacement part<\/p>\n\n\n\n * A technical fault directly related to the repair, where covered by the applicable warranty<\/p>\n\n\n\n The device may need to be inspected by Reilu PhoneFix before a warranty claim can be<\/p>\n\n\n\n assessed.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 24. What the Voluntary Warranty Does Not Automatically Cover<\/p>\n\n\n\n The voluntary warranty normally does not cover:<\/p>\n\n\n\n * New physical damage<\/p>\n\n\n\n * Drops<\/p>\n\n\n\n * Cracked screens or glass<\/p>\n\n\n\n * Liquid or moisture damage<\/p>\n\n\n\n * Misuse<\/p>\n\n\n\n * Modification or repair by another party<\/p>\n\n\n\n * New external damage<\/p>\n\n\n\n * Normal wear and tear<\/p>\n\n\n\n * Customer-caused damage<\/p>\n\n\n\n * Faults unrelated to the original repair<\/p>\n\n\n\n This does not limit statutory consumer rights.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 25. Warranty ClaimsIf a customer experiences a problem related to a repair during the applicable warranty period, the<\/p>\n\n\n\n customer should contact Reilu PhoneFix as soon as reasonably possible.<\/p>\n\n\n\n The customer should provide, where possible:<\/p>\n\n\n\n * Laitemalli<\/p>\n\n\n\n * Repair date<\/p>\n\n\n\n * Description of the problem<\/p>\n\n\n\n * Repair or receipt number<\/p>\n\n\n\n * Photos or videos where relevant<\/p>\n\n\n\n Reilu PhoneFix will inspect the device and determine whether the issue is related to the repair or<\/p>\n\n\n\n replacement part.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 26. Customer-Supplied Replacement Parts<\/p>\n\n\n\n Customers should inform Reilu PhoneFix if they provide their own replacement part.<\/p>\n\n\n\n Reilu PhoneFix may refuse to install a part that appears:<\/p>\n\n\n\n * Defective<\/p>\n\n\n\n * Damaged<\/p>\n\n\n\n * Incompatible<\/p>\n\n\n\n * Unsafe<\/p>\n\n\n\n * Incorrect for the device<\/p>\n\n\n\n Where a customer supplies their own part, Reilu PhoneFix\u2019s responsibility may primarily relate to<\/p>\n\n\n\n the workmanship rather than the quality or reliability of the customer-supplied part.<\/p>\n\n\n\n Any relevant limitations will be explained before work begins.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 27. Battery Safety<\/p>\n\n\n\n Batteries are technical components that may present safety risks.<\/p>\n\n\n\n If a battery is:<\/p>\n\n\n\n * Swollen<\/p>\n\n\n\n * Damaged<\/p>\n\n\n\n * Abnormally hot<\/p>\n\n\n\n * Mechanically damaged<\/p>\n\n\n\n * Unstable<\/p>\n\n\n\n Reilu PhoneFix may stop work or refuse to install or handle the component for safety reasons.<\/p>\n\n\n\n For safety reasons, Reilu PhoneFix may recommend replacing the battery or discontinuing use of<\/p>\n\n\n\n the device.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 28. Suspension of a Repair<\/p>\n\n\n\n Reilu PhoneFix may suspend or stop a repair if:<\/p>\n\n\n\n * The device presents a safety risk* The battery is dangerously damaged<\/p>\n\n\n\n * Extensive additional damage is discovered<\/p>\n\n\n\n * The required replacement part is unavailable<\/p>\n\n\n\n * The repair is not technically reasonably achievable<\/p>\n\n\n\n * The customer does not approve required additional work<\/p>\n\n\n\n * Continuing the repair would create an unreasonable technical risk<\/p>\n\n\n\n The customer will be informed as soon as reasonably possible.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 29. Repair That Cannot Be Completed<\/p>\n\n\n\n If a device cannot be repaired, Reilu PhoneFix will inform the customer.<\/p>\n\n\n\n If the agreed service cannot technically be performed, Reilu PhoneFix will not charge for work that<\/p>\n\n\n\n was not performed.<\/p>\n\n\n\n A previously agreed diagnostic or inspection fee may still apply if the diagnostic service was<\/p>\n\n\n\n performed and the fee was disclosed and agreed in advance.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 30. Unsuccessful or Partially Completed Repair<\/p>\n\n\n\n If a customer decides not to continue with a repair after diagnostics, the device will be returned<\/p>\n\n\n\n subject to the condition resulting from the agreed diagnostic or repair work.<\/p>\n\n\n\n If opening or disassembling the device was necessary for diagnosis, the original factory sealing,<\/p>\n\n\n\n water resistance or other factory-installed characteristics may not be restorable to their previous<\/p>\n\n\n\n condition.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 31. Water Resistance<\/p>\n\n\n\n Even if a manufacturer describes a device as water-resistant or splash-resistant, Reilu PhoneFix<\/p>\n\n\n\n does not guarantee that the same level of water or dust resistance will remain after repair.<\/p>\n\n\n\n Opening a device, replacing a display, back glass, frame or other component may a\ufb00ect original<\/p>\n\n\n\n seals and construction.<\/p>\n\n\n\n Customers should avoid exposing a repaired device to water.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 32. Customer Responsibilities Before Repair<\/p>\n\n\n\n Customers should, where possible:<\/p>\n\n\n\n * Back up their data<\/p>\n\n\n\n * Remove the SIM card if it is not required<\/p>\n\n\n\n * Remove unnecessary accessories<\/p>\n\n\n\n * Inform Reilu PhoneFix of known faults<\/p>\n\n\n\n * Inform us of previous repairs<\/p>\n\n\n\n * Inform us of liquid damage<\/p>\n\n\n\n * Inform us of relevant device locks or security features<\/p>\n\n\n\n Customers should inform Reilu PhoneFix if the device contains particularly valuable or sensitive<\/p>\n\n\n\n information.\u2e3b<\/p>\n\n\n\n 33. Collection of the Repaired Device<\/p>\n\n\n\n Reilu PhoneFix will notify the customer when the repair is ready for collection where reasonably<\/p>\n\n\n\n possible.<\/p>\n\n\n\n The device may be released when:<\/p>\n\n\n\n * The agreed work has been completed<\/p>\n\n\n\n * Any applicable payment has been made<\/p>\n\n\n\n * Necessary documentation has been completed<\/p>\n\n\n\n Customers should check the condition and key functions of the device at collection where<\/p>\n\n\n\n reasonably possible.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 34. Uncollected Devices<\/p>\n\n\n\n The customer will be informed when a device is ready for collection.<\/p>\n\n\n\n If a customer does not collect the device within a reasonable period, Reilu PhoneFix may send<\/p>\n\n\n\n reminders using the customer\u2019s provided contact information.<\/p>\n\n\n\n Any storage or other applicable charges will be communicated to the customer in advance and<\/p>\n\n\n\n will only be applied within the limits permitted by applicable law.<\/p>\n\n\n\n Reilu PhoneFix does not automatically acquire ownership of a customer\u2019s device simply because<\/p>\n\n\n\n the device has not been collected.<\/p>\n\n\n\n If a device remains uncollected for an extended period and the customer cannot be contacted,<\/p>\n\n\n\n Reilu PhoneFix will handle the matter in accordance with applicable law.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 35. Payment<\/p>\n\n\n\n Payment may be made using the payment methods o\ufb00ered by Reilu PhoneFix.<\/p>\n\n\n\n SumUp may be used as a payment service provider.<\/p>\n\n\n\n Available payment methods will be communicated to the customer before or at the time of<\/p>\n\n\n\n payment.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 36. Invoicing and Receipts<\/p>\n\n\n\n Invoices or receipts will include, where applicable:<\/p>\n\n\n\n * Reilu PhoneFix name<\/p>\n\n\n\n * Business ID<\/p>\n\n\n\n * Customer information where required<\/p>\n\n\n\n * Repair\/service description<\/p>\n\n\n\n * Replacement parts<\/p>\n\n\n\n * Ty\u00f6v\u00e4enpuolue<\/p>\n\n\n\n * Price<\/p>\n\n\n\n * Payment status* Applicable VAT or tax information<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 37. Distance Selling and the 14-Day Right of Withdrawal<\/p>\n\n\n\n Where a service agreement is concluded remotely, for example through an online booking or other<\/p>\n\n\n\n electronic service, the consumer may have a statutory 14-day right of withdrawal.<\/p>\n\n\n\n The right of withdrawal is subject to applicable consumer-protection legislation and<\/p>\n\n\n\n circumstances-specific exceptions.<\/p>\n\n\n\n If the customer expressly requests that the service begin before the 14-day withdrawal period has<\/p>\n\n\n\n expired, the customer may be required to pay a proportionate amount for services already<\/p>\n\n\n\n performed if the customer later exercises the right of withdrawal.<\/p>\n\n\n\n If the service is fully completed during the withdrawal period at the customer\u2019s express request,<\/p>\n\n\n\n and the customer has acknowledged the consequences regarding the loss of the withdrawal right,<\/p>\n\n\n\n the right of withdrawal may no longer apply after full completion of the service.<\/p>\n\n\n\n Reilu PhoneFix will comply with mandatory consumer-protection legislation.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 38. Appointment Cancellation<\/p>\n\n\n\n Customers should cancel or reschedule appointments as early as possible.<\/p>\n\n\n\n If separate cancellation terms apply to a booking, these will be presented to the customer before<\/p>\n\n\n\n the booking is confirmed.<\/p>\n\n\n\n Reilu PhoneFix will not impose an unreasonable cancellation fee on consumers.<\/p>\n\n\n\n Where a lawful payment obligation has already arisen for services performed before cancellation,<\/p>\n\n\n\n this may be charged in accordance with applicable law.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 39. Complaints<\/p>\n\n\n\n If a customer believes that there is a defect in the repair or service, the customer should contact<\/p>\n\n\n\n Reilu PhoneFix as soon as reasonably possible.<\/p>\n\n\n\n S\u00e4hk\u00f6posti: support@reiluphonefix.fi<\/p>\n\n\n\n Phone: +358 40 587 3888<\/p>\n\n\n\n A complaint should preferably include:<\/p>\n\n\n\n * Customer name<\/p>\n\n\n\n * Repair date<\/p>\n\n\n\n * Laitemalli<\/p>\n\n\n\n * Service performed<\/p>\n\n\n\n * Description of the problem<\/p>\n\n\n\n * Repair\/order number, where available<\/p>\n\n\n\n * Photos or other supporting evidence where relevant<\/p>\n\n\n\n Reilu PhoneFix aims to resolve complaints primarily through discussion with the customer.<\/p>\n\n\n\n \u2e3b40. Statutory Consumer Rights<\/p>\n\n\n\n These terms will not be interpreted in a way that limits mandatory statutory consumer rights.<\/p>\n\n\n\n If any provision of these terms conflicts with mandatory Finnish consumer-protection legislation,<\/p>\n\n\n\n the mandatory legislation will prevail.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 41. Dispute Resolution<\/p>\n\n\n\n Reilu PhoneFix aims to resolve disagreements through direct discussion with the customer.<\/p>\n\n\n\n If a dispute cannot be resolved amicably, consumers may seek advice from the Finnish Consumer<\/p>\n\n\n\n Advisory Services (Kuluttajaneuvonta) and, where applicable, submit the matter to the Consumer<\/p>\n\n\n\n Disputes Board (Kuluttajariitalautakunta).<\/p>\n\n\n\n Consumers also retain their rights to use a competent court in accordance with applicable law.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 42. Privacy<\/p>\n\n\n\n Information about the processing of personal data is provided in the separate Reilu PhoneFix<\/p>\n\n\n\n Privacy Policy.<\/p>\n\n\n\n The Privacy Policy explains how Reilu PhoneFix processes personal data in accordance with the<\/p>\n\n\n\n GDPR and applicable Finnish legislation.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 43. Cookies<\/p>\n\n\n\n The Reilu PhoneFix website may use cookies and similar technologies.<\/p>\n\n\n\n Information about cookies and any applicable consent settings will be provided on the website in<\/p>\n\n\n\n accordance with applicable legislation.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 44. Third-Party Services<\/p>\n\n\n\n Reilu PhoneFix uses third-party services in its business operations, including:<\/p>\n\n\n\n * Reservio \u2013 appointment booking<\/p>\n\n\n\n * SumUp \u2013 payment services<\/p>\n\n\n\n * Google Workspace \u2013 business email and business services<\/p>\n\n\n\n * WhatsApp \u2013 customer communication<\/p>\n\n\n\n * Facebook \/ Messenger \u2013 customer communication and social media<\/p>\n\n\n\n * Instagram \u2013 customer communication and social media<\/p>\n\n\n\n These providers may have their own terms and privacy policies.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 45. Changes to These Terms<\/p>\n\n\n\n Reilu PhoneFix may update these Terms & Conditions and Repair Terms when necessary due to:<\/p>\n\n\n\n * Changes in services* Changes in legislation<\/p>\n\n\n\n * Changes in technology<\/p>\n\n\n\n * Introduction of new services<\/p>\n\n\n\n * Changes in business practices<\/p>\n\n\n\n The terms applicable to an existing customer agreement are generally those in force when the<\/p>\n\n\n\n agreement was concluded, unless a later change is lawfully agreed.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 46. E\ufb00ective Date<\/p>\n\n\n\n These Terms & Conditions and Repair Terms are e\ufb00ective from:<\/p>\n\n\n\n 19. elokuuta 2026<\/p>\n\n\n\n Reilu PhoneFix reserves the right to update these terms within the limits permitted by applicable<\/p>\n\n\n\n laki.<\/p>\n\n\n\n \u2e3b<\/p>\n\n\n\n 47. Contact Information<\/p>\n\n\n\n Reilu PhoneFix<\/p>\n\n\n\n Business ID: 3613319-8<\/p>\n\n\n\n Kivensilmankuja 2<\/p>\n\n\n\n Helsinki, Suomi<\/p>\n\n\n\n S\u00e4hk\u00f6posti: support@reiluphonefix.fi<\/p>\n\n\n\n Phone: +358 40 587 3888<\/p>\n\n\n\n WhatsApp: +358 40 587 3888<\/p>\n\n\n\n Verkkosivusto: https:\/\/reiluphonefix.fi<\/a><\/p>\n\n\n\n\n